FAQs

General FAQs(Frequently Asked Questions):

When do you ship?

  • If your order is in stock,We will ship the item within 48 hours after receiving your payment,  please kindly leave your detail shipping address and telephone number, both are very important for the shipment,except on weekends and holidays.

How can I know my order status?

  • Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information is also available on your "Order Details" page. You can enter your Order Tracking Number and track your order status anytime here: https://www.17track.net/en

What payment methods does your website accept?

  • We accept the popular online secure and convenient payment methods via PayPal and Credit/Debit Cards: Visa / Mastercard / American Express / Discover. We are fully PayPal and Credit/Debit Card verified so you can always shop with confidence.

Can I get the goods successfully that I purchased?

  • We have our own freight forwarding, such as DHL, FedEx, Yanwen which can pass the Chinese customs. Secondly, our export qualifications are complete, and we will not encounter the problem of stuck goods when exporting.

How long is the warranty period?

  • If the product purchased on berrymed.net itself has quality problems(not caused by customers), we support a free warranty period of 1 years (Medical Device), reusable accessories warranty is 3-6 months,  calculated from the date the customer purchased the product.
  • If you believe you have received a defective product, we will repair or replace the defective product or its defective components under the terms of this limited warranty. We offer replacement warranty services for the remaining unexpired period of the original product warranty. If you need to repair or replace your product, please contact us immediately at shberryofficial01@gmail.com .
  • This limited warranty applies only to the original purchaser of the product and products purchased directly from us. Our products are only legally sold by us and our authorized sellers, who must comply with our policies, procedures and quality control standards. We reserve the right to deny warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not guarantee that the operation of the product will be uninterrupted or error-free.

* Please Kindly Note: This limited warranty is the only warranty available for our products of berrymed.net

 

Are you a manufacturer(factory)?

  • Yes, we're. Also, OEM/ODM service is available here. Welcome to share your ideas with us. It's our pleasure to provide the good solution for you.

What's your MOQ(Minimum order quantity)?

  • Any quantity is welcome here for non-customized products.
  • As per customized products, please contact us at shberryofficial01@gmail.com for further confirmation.